Care & FAQ

Short answers to the things people ask us most. If yours isn't here, email yudidesigns.us@gmail.com — we reply within 24 hours.

Sizing

How do I find my size for a beaded bracelet?

Wrap a strip of paper or a tape measure around your wrist, just below the wrist bone, snug but not tight. That measurement is your wrist size. A beaded bracelet sits comfortably at about half an inch more than your wrist, which leaves it room to move without sliding over your hand.

Where a listing gives a measurement — bead size, length or weight — that is the measurement of that one piece, not of a style. If the piece you're looking at doesn't have them yet, email us and we'll measure it before you buy.

How do I find my size for a bangle?

A bangle is sized by its inner diameter, and it has to pass over the widest part of your hand. Press your thumb into your palm as if you were putting a bangle on, then measure across the widest point of your hand, knuckle to knuckle. If the listing gives an inner diameter, compare it to that number. If it doesn't, email us — we'll measure the piece and tell you honestly whether it will pass. A bangle that goes on with a little effort is the right one; one that slides on easily will slide off.

What if it doesn't fit?

Send it back. You have 30 days from delivery, we pay the return shipping, and fit is as good a reason as any. See Returns below.

Care

How do I look after jade?

Wipe it with a soft, slightly damp cloth and dry it. That is genuinely most of it. Jade likes being worn — the oils from your skin keep the surface looking alive.

Keep it away from household cleaners, bleach, chlorinated pools and hot tubs. Perfume, hairspray and sunscreen go on first; the piece goes on last. Take it off before the gym, the garden and the shower.

Jade is tough but not unbreakable. A hard knock against tile or a stone countertop can chip it, and a drop onto a hard floor can crack it. Set it down on a soft surface rather than a sink edge.

How do I look after the other stones?

The same routine works for amethyst, quartz, tiger's eye and the rest: a soft damp cloth, no chemicals, no ultrasonic cleaners, no steam. Keep stones out of long direct sunlight — some colors, amethyst in particular, can fade over time.

Store pieces separately rather than loose in one box. Stones scratch each other, and a metal clasp will scratch almost anything.

What about the stringing on a beaded bracelet?

Elastic and cord both stretch and wear with time; that's normal, and it's the part that goes first, not the stones. Roll a beaded bracelet on and off rather than stretching it over your hand, and take it off at night. If you see the cord thinning or the beads sitting loose, stop wearing it and email us before it gives way.

Shipping

Where do you ship from, and where to?

We ship from California to addresses in the United States only.

How long will it take?

We aim to ship within 2 business days. USPS standard delivery usually takes 7 to 10 business days after that, depending on where you are. Those are the carrier's estimates, not a guarantee.

What does shipping cost?

A flat $8.95 per order. You'll see the exact amount at checkout before you pay.

Will I get tracking?

Yes — a tracking number by email as soon as your order ships. Every order is insured, and no signature is required on delivery.

Full details are in our Shipping policy.

Returns

Can I return it?

Yes. Return any piece within 30 days of delivery. No piece is excluded.

Who pays for the return?

We do. Email yudidesigns.us@gmail.com with your order number first and we'll send you a prepaid label. Please don't post it back without telling us — these are single pieces and we'd rather know one is on its way.

What condition does it need to be in?

Undamaged. A piece returned with a broken string is refunded at 50%. A piece returned chipped or cracked can't be refunded.

When do I get my money back?

Within 5 to 10 business days after the piece reaches us and we've checked it. It goes back to the card or account you paid with, the original shipping cost included, and we'll email you when it's done. Your bank may take a few days more to show it.

Full details are in our Refund policy.

One of a kind

What does "one of a kind" actually mean here?

There is exactly one of each piece. Not one design made many times — one piece. When it sells, the listing is gone, and we can't make another like it because the stone it was cut from isn't ours to repeat.

So what happens if I want to swap it for a different size?

We can't send you the same piece in another size, because there is no other one. What we can do is take it back under the 30-day return and refund you, or help you find a piece that fits — email us and we'll measure a few and tell you honestly which ones will work.

And if I'd rather have a different piece instead of a refund?

Email us. We'll send you a one-time code for 5% off the piece you'd rather have.

What if my parcel is lost?

We refund you in full, including shipping. We can't send a replacement, because there isn't one — see the Shipping policy for how we handle a carrier claim.

Gifts

I'm buying this as a gift. Anything I should know?

Two things. First, there's only one of each piece, so if it's for a date, order early rather than deciding later — we can't reorder it. Second, the 30-day return window runs from delivery, not from the day they open it, so give yourself room if you're buying well ahead.

If it isn't right for them, can they return it?

A refund goes back to the card the order was paid with, so it returns to you rather than to them. If you'd rather handle it a different way, email us and we'll work it out.

Still stuck?

Email yudidesigns.us@gmail.com and we'll reply within 24 hours. We're also on Instagram at @yudidesigns.us — a message there reaches us just as fast.